Delivery Info

Delivering your Online Order

Delivery is available throughout South Africa and will be concluded between 2 – 5 working days from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00. Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.

When will delivery take place?

  • Delivery service will commence upon payment confirmation being received unless supporting documents are requested i.e. in the case of the verification of a TV License with a valid ID.
  • Deliveries will generally be made within the timeframe of the selected delivery type after collection from point of dispatch and between major centers from Monday to Fridays.
  • We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses. No deliveries will be made on the weekend or any public holiday.

What if I miss my delivery?

We will notify you of a failed delivery i.e. when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will reschedule the delivery as soon as possible.

What if my items are damaged, faulty or incorrectly delivered?

In the regrettable event that you receive a damaged product, please notify us within 24 hours of receipt of delivery
We will do our utmost best to have the damaged product collected and a new product delivered to you within 3 business days

What if I receive the incorrect items or quantity of products?

In the regrettable event that you receive a damaged product, please notify us within 24 hours of receipt of delivery
We will do our utmost best to have the damaged product collected and a new product delivered to you within 3 business days

The following cannot be returned or refunded:

- Items specified as non-returnable/non-refundable items.
- Delivery and or installation costs.
- Pre-paid cards.
- Digital content.
- Any damaged or abused items.
- Faulty/defective products after 14 days.

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